Shipping & Returns Policy

15 Days Money Back Policy* Once the product is returned under our 30-Day Money Back policy the refund will be credited to your source debited account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1.     For cash on delivery orders, the refund will be processed to your bank account.

2.     For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

Will I have to pay for shipping the product back to you?

No, We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing’s, exchanges, or refunds for all products within the 15-daya money back policy.

How do I return the product to Mohak Jewellers within 15 days?

1.     Return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.

2.     Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)

3.     Once we receive the product at our warehouse, your refund will be processed to your debit source bank account in 2-3 working days after a quality check 100% Refund.

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Free Returns We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Delivery Time Mohak Jewellers provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for “Available in Stock” items and 10 business days for “Make to Order” items.

Transit Insurance All goods will be fully insured by Mohak Jewellers until they reach you, so your purchase is 100% safe.

Customer Delight Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at support@mohakjewellers.com or at +917733991010.

Registered office Address: 2 SCHEME RAHIS ENCLAVE, RAHIS ENCLAVE KHO- NAGORIYAN, GONER ROAD LUNIAWAS JAIPUR, RAJASTHAN, 302031